1. agency services
What services does the UpReach Agency offer?
We offer various services, conception & project management so that our clients can sit back and relax, product and graphic design to take our clients' campaigns to the next level and software development as well as technical consulting on all aspects of live interaction / brand activation.
Can UpReach develop customized software solutions for my specific needs?
We even specialize in custom software solutions. We now have a broad portfolio of different software solutions, from complex 3D interactions, online stores, to customized landing pages, we always strive to fulfill your every wish.
2. rental and purchase FAQ
a) Shipping and delivery
How long does shipping take and does UpReach deliver worldwide?
We deliver our products worldwide. The delivery time always depends on the country. Within the European Union, for example, we usually deliver our rental equipment within 4-5 working days.
If hardware is purchased, we deliver the freshly produced goods within 4 weeks of receipt of payment.
How far in advance do I have to book the UpReach photo box?
We recommend booking as early as possible to guarantee availability, especially during the high season. However, we can often fulfill last-minute requests.
b) Pre-configuration and setup
Is the hardware set up by the UpReach team before shipping?
Yes, it is our claim that our customers do not have to carry out any installations and configurations. Unpack, connect to the power supply and get started.
What preparations do I have to make as a customer for the installation of the hardware?
Our hardware can vary greatly in size and weight. If you would like to set up on your own, we always recommend several people for assembly and dismantling.In addition, a power supply should be guaranteed.
3. hardware FAQ
Is an Internet connection required?
Yes, if you have booked features that are dependent on an internet connection, a stable internet connection is required. If you have concerns about the internet quality at your event location, we also offer optional 5G routers that can ensure a fast and reliable connection. However, this option is not included as standard in the rental / purchase price and must be booked separately.
What is included in the rental or purchase price of the UpReach hardware?
It all depends on what you book. We offer a wide range of modules, from basic equipment to special add-ons. You have the option of customizing your photo box in the store or contacting us for a tailor-made offer. This way, we can ensure that you get exactly what suits your event best.
How is the hardware set up?
Assembly varies depending on the model. However, we provide detailed instructions and offer an optional assembly service.
How customizable is the UpReach hardware?
Hardware branding (foiling) is available for various models. You can design the user interface and configuration of your photo box yourself with your own cloud access. We also offer an optional creative and software service.
Which software is used?
Each photo box or other hardware comes with our specially developed software for maximum interaction and user-friendliness. A workshop on how to use the software is included in the purchase price.
Is the software user-friendly?
Yes, our software is specially developed for the best possible interaction at corporate events, trade fairs and marketing campaigns. It is intuitive and requires no prior technical knowledge.
Can the UpReach photo boxes and systems also be set up outdoors?
Yes, our photo boxes can be set up both indoors and outdoors. For outdoor events, however, we recommend taking a few extra precautions, such as a weatherproof shelter to protect the technology from rain or strong sunlight.
How are the photos available?
The photos taken with our photo box are available immediately. You can download the photos directly to your cell phone using a QR code scan or have them sent to you by e-mail or SMS. If you book an optional printer, you can also print out the photos directly on site.
Do you offer training or instructions on how to use your products?
Of course, we offer workshops of all kinds and will help you whenever possible.
How can I find the right offer for me?
You can put together your own package in the store or arrange a personal consultation for a customized solution.
4. certification and standards
What makes UpReach hardware products stand out?
Our products are CE, RoHS, FCC and ISO 9001 certified and therefore not only meet the highest quality standards, but are also suitable for worldwide use.
5. technical support and maintenance
Do you offer technical support for your products?
In addition to detailed instructions and a software workshop, we also offer technical customer support - we can be reached via live chat or email and provide support as quickly as possible.