Cancellation Policy & Exclusion of Cancellation - Lumynos Labs GmbH

1. No right of withdrawal in B2B transactions

The services offered by Lumynos Labs GmbH are intended exclusively for business customers as defined in Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law. Since sales are made exclusively to business customers, there is no statutory right of withdrawal as defined in Section 312g of the German Civil Code (BGB). Returns of goods that are free of defects are therefore generally not permitted.

2. No Cancellation for Purchases and Long-Term Rentals

We expressly note that no contractual right of withdrawal or cancellation is granted for sales contracts or rental agreements with a term of more than two weeks. Since our products (“Marketing Tools”) are custom-made, configured, and branded according to customer specifications, the contract becomes binding upon signature or order confirmation. The client is obligated to accept the product and pay 100% of the agreed-upon price, even if they no longer require the product.

3. Cancellation applies only to short-term rentals (events)

We offer a tiered cancellation policy only for short-term rentals (with a maximum rental period of 2 weeks). If you wish to terminate such a short-term rental agreement early, the cancellation fees set forth in our Terms and Conditions will apply.

Right of withdrawal for software-only components

(Applies only if separate standard software licenses are purchased without hardware)

You have the right to cancel this contract within fourteen days without giving any reason, provided that it relates exclusively to the provision of standalone standard software that is not part of a hardware bundle. The cancellation period is fourteen days from the date the contract is concluded.

To exercise your right of withdrawal for software, you must notify us

Lumynos Labs GmbH Kolonnenstraße 8 10827 Berlin Germany Phone: +4930 5200 45 824 Email: mail@lumynoslabs.com

by providing a clear statement (e.g., a letter sent by mail or an email) of your decision to cancel this contract.

Consequences of Cancellation (Software): If you cancel this contract (regarding the software), we must refund all payments we have received from you for the software without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract.

Expiration of the Right of Withdrawal (Software): The right of withdrawal expires in the case of a contract for the delivery of digital content not stored on a tangible medium even if we have begun performing the contract after you have expressly agreed that we may begin performing the contract before the expiration of the withdrawal period, and you have confirmed your awareness that, by giving your consent to the start of contract performance, you lose your right of withdrawal.

As of January 2026