Right of Withdrawal & Exclusion of Cancellation - Lumynos Labs GmbH

1. No Right of Withdrawal in B2B Transactions

Our offerings at Lumynos Labs GmbH are exclusively for businesses as defined by § 14 BGB, public legal entities, or special public funds. Since sales are exclusively to businesses, there is no statutory right of withdrawal as per § 312g BGB. This means returns of faultless goods are generally not possible.

2. No Cancellation for Purchases & Long-term Rentals

Just so you know, for purchase agreements and rental agreements lasting over 2 weeks, there's no contractual right to withdraw or cancel. Since our products ("Marketing Tools") are custom-made, configured, and branded specifically for you, the contract is binding once signed or confirmed. The client is responsible for accepting and paying 100% of the agreed price, even if they don't need the product anymore.

3. Cancellation Only for Short-term Rentals (Events)

We only offer a tiered cancellation option for short-term rentals (up to a maximum of 2 weeks). If you want to end such a short-term rental agreement early, cancellation fees will apply as per our General Terms and Conditions (GTC).

Right of Withdrawal for Software Components Only

(This only applies if you buy separate standard software licenses without any hardware involved)

You can withdraw from this contract within fourteen days without giving any reasons, but only if it's solely about providing separate standard software that isn't part of a hardware bundle. The withdrawal period is fourteen days from the date the contract was made.

To use your right to withdraw for software, you need to let us know

Lumynos Labs GmbH Kolonnenstraße 8 10827 Berlin Germany Phone: +4930 5200 45 824 E-Mail: mail@lumynoslabs.com

with a clear statement (like a letter sent by mail or an email) about your decision to withdraw from this contract.

What Happens if You Withdraw (Software): If you withdraw from this contract (for the software), we'll refund all payments we got from you for the software right away, and no later than fourteen days from the day we received your withdrawal notice.

When You Lose Your Right to Withdraw (Software): You'll lose your right to withdraw from a contract for digital content (not on a physical data carrier) even if we've started the contract after you've explicitly agreed that we can begin before the withdrawal period ends, and you've confirmed that you understand by agreeing, you lose your right to withdraw once the contract starts.

As of: January 2026