General Terms and Conditions (AGB)

for the online store at store.upreach.com

from

Lumynos Labs GmbH Kolonnenstraße 8 10827 Berlin Germany

Phone: +4930 5200 45 824 Email: mail@lumynoslabs.com

(hereinafter: Provider)

for the sale of products to businesses (hereinafter: Customers)

Scope of application

The sale of the Provider’s products offered through the online store at the URL listed above is governed exclusively by the following General Terms and Conditions (GTC) in the version valid at the time the contract is concluded. These GTC apply exclusively. Any terms and conditions of the customer that deviate from these GTC shall not apply unless the provider and the customer have expressly agreed to them. Unless otherwise agreed, these GTC also apply to the following contracts: delivery of goods with digital elements.

Definition, delimitation

For the purposes of these Terms and Conditions, a “business customer” is a natural person, a legal entity, or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activities. The subject matter of the contract is the one-time delivery of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.

Conclusion of contract

The offers on the provider’s website constitute a non-binding invitation to the customer to order products (goods/services). By submitting the order (clicking the “Buy” button) on the provider’s website, the customer makes a binding offer to enter into a contract. Confirmation of receipt of the order follows immediately after the order is submitted and does not, in principle, constitute acceptance of the contract. The provider may declare acceptance within five days by sending a written order confirmation or an order confirmation in text form (email), in which case receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods, in which case receipt of the goods by the customer is decisive, or by requesting payment from the customer after the order has been placed. If several of the aforementioned alternatives apply, the contract is concluded at the time the first of the aforementioned alternatives occurs. If the provider does not declare acceptance within the aforementioned period, this shall be deemed a rejection, with the consequence that the customer is no longer bound by their declaration of intent. When an offer is submitted via the provider’s online order form, the contract text is stored by the provider and sent to the customer in text form (e.g., email, fax, or letter) along with these Terms and Conditions after the customer submits their order. In addition, the contract text is archived on the Provider’s website and can be accessed by the Customer free of charge via their password-protected customer account by entering the corresponding login credentials, provided the Customer has created a customer account in the Provider’s online shop prior to submitting their order. Before submitting the order via the Provider’s online order form, the Customer may correct their entries at any time using standard keyboard and mouse functions. Furthermore, all entries are displayed once more in a confirmation window before the order is submitted and may also be corrected there using standard keyboard and mouse functions. The contract may be concluded in German or English.

Special provisions for the sale of goods with digital elements

Goods with digital elements, as defined in these Terms and Conditions, are products that contain digital content or digital services (hereinafter “digital products”) in such a way, or are linked to them in such a way, that the goods cannot perform their functions without them. In addition to delivering the goods, the seller is obligated to provide the digital content. The provisions regarding the “Special Provisions for the Sale of Digital Content” apply accordingly.

Special Terms and Conditions for the Processing of Goods According to Specific Customer Specifications

If, according to the terms of the contract, the Provider is obligated not only to deliver the goods but also to process them in accordance with the Customer’s specific specifications, the Customer must provide the Provider with all content required for such processing—such as text, images, or graphics—in the specified file formats, formatting, and image and file sizes, and must grant the Provider the necessary rights of use. The customer is solely responsible for procuring and acquiring the rights to this content. The customer declares and assumes responsibility for having the right to use the content provided. In particular, the customer shall ensure that no third-party rights are infringed, especially copyrights, trademark rights, and personality rights. The Customer shall indemnify the Provider against any claims by third parties that such parties may assert against the Provider in connection with an infringement of their rights resulting from the Provider’s contractual use of the Customer’s content. The Customer shall also bear the necessary costs of legal defense, including all court and attorney fees in the statutory amount. This does not apply if the Customer is not responsible for the infringement. In the event of a claim by a third party, the Customer is obligated to immediately provide the Provider with truthful and complete information necessary for the examination of the claims and for a defense. The Provider reserves the right to refuse processing orders if the content provided by the Customer for this purpose violates legal or regulatory prohibitions or is contrary to public decency. This applies in particular to the provision of content that is anti-constitutional, racist, discriminatory, offensive, harmful to minors, and/or glorifies violence.

Handling of the goods

The customer is obligated to handle the product with care. If a product is damaged before the transfer of risk due to the customer’s fault, the customer shall bear all costs for repairing any resulting damage. The product may only be used outdoors in covered areas. It must be set up on a level, solid surface. Environmental conditions must also be taken into account. The customer is prohibited from:

Do not expose the physical products to rain, moisture, extreme cold or heat, relative humidity above 75%, or direct sunlight. For optimal system stability, an ambient temperature of 15–30 degrees Celsius is recommended.

Cancellation and Termination

1. For sales contracts and long-term leases (over 2 weeks): Since the hardware systems are custom-built, configured, and provided for each customer, cancellation or ordinary termination of the contract after its conclusion is not permitted. Upon conclusion of the contract (order/order confirmation), 100% of the total payment becomes due, regardless of whether the customer accepts or uses the product. This applies both to the purchase of goods and to rental agreements with a term of more than 2 weeks.

2. For short-term rentals (up to 2 weeks): The provider grants the customer a contractual right of cancellation only for rental agreements with a term of no more than 2 weeks. Cancellation must be made in writing. In this case, the following cancellation fees apply:

Cancellation up to 30 days before the scheduled delivery date: 30% of the order value.
Cancellation 21 days or less before the scheduled delivery date: 50% of the order value.
Cancellation 14 days or less before the scheduled delivery date: 80% of the order value.
Cancellation starting 6 days before the scheduled delivery date: 100% of the order value.

Obligations to cooperate

The customer is required to cooperate in order to ensure that all services listed in the offer are fulfilled. The provider expressly notes that it assumes no liability for the fulfillment of these services; however, such cooperation is essential for the proper use of the products:

A stable internet connection must be available at the installation site. A continuous connection speed of at least 50 Mbps for downloads and 25 Mbps for uploads must be guaranteed. This bandwidth must be available exclusively for the end device and may not be used as a shared line.
Adequate and even lighting of the event area, provided that a physical photo booth has been booked.

Mention of the customer reference

The Provider is entitled to name the Customer as a reference customer on its website, on its social media pages (particularly on Facebook, Twitter, Instagram, LinkedIn, and TikTok), and in print advertising materials (such as brochures, posters, and flyers). The naming of the Customer includes, in particular but not exclusively, the following aspects:

Registration of word and figurative marks
Publication of key performance indicators for the campaign (e.g., number of printouts, number of photos, number of email addresses collected, number of photos shared on social media, etc.).
Publication of a description of the campaign.
Publication of illustrations, renderings, or photos of the products. The provider cannot be held liable for any consequences arising from the use of the aforementioned elements.

Redemption of promotional vouchers

Vouchers issued free of charge by the provider as part of promotional campaigns with a specific validity period, which cannot be purchased by the customer (hereinafter “promotional vouchers”), may only be redeemed on the provider’s website in accordance with the applicable terms and conditions. Promotional vouchers may only be redeemed by consumers. Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods provided by the provider may be selected to settle the difference. The promotional voucher will not be refunded if the customer returns goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal. The promotional voucher is transferable. The provider may make payment with discharging effect to the respective holder who redeems the promotional voucher. This does not apply if the provider has knowledge or is grossly negligent in not knowing of the respective holder’s lack of entitlement, legal incapacity, or lack of authority to act on behalf of another.

Payment

The prices listed on the Provider’s website at the time of the order apply. All prices are exclusive of applicable sales tax, which is displayed only at checkout. The payment methods listed on the Provider’s website are available. If the Customer defaults on payment, the Provider is entitled to charge business customers late payment interest at a rate of nine percentage points above the European Central Bank’s base rate. In the event that the provider claims further damages for delay, the customer has the opportunity to prove that the claimed damages for delay were not incurred at all or were incurred in a lesser amount.

Retention of title

The Seller retains title to the delivered goods until all claims arising from an ongoing business relationship have been paid in full. If the Customer is acting as a business, the Customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The customer hereby assigns to the seller in advance all claims against third parties arising therefrom in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the goods subject to retention of title have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The Seller’s authority to collect the claims itself remains unaffected. However, the Seller will not collect the claims as long as the Customer meets its payment obligations to the Seller, is not in default of payment, and no petition for the opening of insolvency proceedings has been filed.

Delivery

Delivery times can be found on the provider’s website. The provider will indicate any deviating delivery times on the respective product page. The start of the delivery period specified by the provider is contingent upon the timely and proper fulfillment of the customer’s obligations, in particular the correct provision of the delivery address when placing the order. If goods are delivered by a shipping carrier, delivery is made—“unless otherwise agreed”—“curbside,” meaning to the public curb nearest the delivery address. If the customer is acting as a business, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the provider has handed over the item to the freight forwarder, the carrier, or any other natural or legal person designated to carry out the shipment.

Warranty

The statutory liability for defects applies. Notwithstanding the foregoing, the following applies to contracts for the delivery of goods: If the customer is acting as a business,

the seller may choose the method of subsequent performance;
For new goods, the statute of limitations for defects is one year from the date of delivery;
For used goods, rights and claims arising from defects are excluded;
The statute of limitations does not restart if a replacement delivery is made under the warranty for defects. The limitations of liability and shortened limitation periods set forth above do not apply to the customer’s claims for damages and reimbursement of expenses in the event that the provider fraudulently concealed the defect, to goods that were used in accordance with their customary use for a structure and caused its defectiveness, or to contracts for the delivery of goods with digital elements. Furthermore, for business customers, the statutory limitation periods for any existing statutory right of recourse remain unaffected. If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB applies. If the customer fails to comply with the notification obligations set forth therein, the goods shall be deemed accepted.

Liability

The Provider shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims—including tortious claims—for damages and reimbursement of expenses as follows:

The provider shall be fully liable on any legal basis in cases of willful misconduct or gross negligence, in cases of intentional or negligent injury to life, limb, or health, based on a warranty promise (unless otherwise specified), or based on mandatory liability, such as under the Product Liability Act.
If the Provider negligently breaches a material contractual obligation, liability is limited to foreseeable damages typical for this type of contract, unless unlimited liability applies in accordance with the preceding paragraph. Material contractual obligations are obligations that the contract imposes on the Provider, based on its content, to achieve the purpose of the contract; the fulfillment of which is essential for the proper execution of the contract and on the observance of which the Customer may regularly rely. In all other respects, the Provider’s liability is excluded. The foregoing liability provisions also apply with respect to the Provider’s liability for its vicarious agents and legal representatives. The Customer shall indemnify the Provider against any and all claims by third parties—including legal defense costs in their statutory amount—asserted against the Provider on the basis of the Customer’s unlawful or breach-of-contract actions.

Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider’s place of business shall have jurisdiction, unless an exclusive venue has been established for the dispute. This also applies if the customer is not domiciled within the European Union. The provider’s registered office is specified in the heading of these Terms and Conditions. If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

As of January 2026