General Terms and Conditions (T&Cs)

for the online store at store.upreach.com and all other business contracts with companies (hereinafter: Customers)

from

Lumynos Labs GmbH
Kolonnenstraße 8
10827 Berlin, Germany

Phone: +49 30 5200 45 824 Email: mail@lumynoslabs.com

(hereinafter referred to as the Provider)

for selling products to businesses (hereinafter: Customers)

Scope

When you buy products from us through our online shop at the URL above, it's always based on these General Terms and Conditions (GTC) that are valid when you make your purchase. These GTC are the only ones that apply. Any of your own terms and conditions that are different from ours won't apply, unless we've both explicitly agreed to them. Unless we agree otherwise, these GTC also cover contracts for goods that include digital elements.

Definition, Scope

In these GTC, a 'business' refers to an individual, company, or legally capable partnership acting in their commercial or independent professional capacity when making a deal. The contract covers the one-time delivery of goods that aren't pre-made and are specifically chosen or determined by the customer, or are clearly customized to their personal needs.

Conclusion of Contract

The offers on our website are a non-binding invitation for you to order products (goods/services). By submitting your order (clicking the 'Buy' button) on our website, you make a binding offer to enter into a contract. You'll get an immediate confirmation that we received your order right after you send it, but this doesn't usually mean we've accepted the contract yet. We can accept your offer within five days by sending you a written order confirmation or a confirmation in text form (like an email) – the date you receive it is key. Alternatively, we accept by delivering the ordered goods – again, the date you receive them is key. Or, we can accept by asking you to pay after you've placed your order. If several of these options apply, the contract is formed when the first of these alternatives occurs. If we don't accept your offer within this timeframe, it means we've declined it, and you're no longer tied to your order. When you place an order using our online order form, we save the contract text and send it to you along with these GTC in text form (e.g., email, fax, or letter) after you've submitted your order. Additionally, the contract text is archived on our website and you can access it for free through your password-protected customer account using your login details, provided you created a customer account in our online shop before submitting your order. Before you submit your binding order via our online order form, you can always correct your entries using standard keyboard and mouse functions. Also, all your entries will be shown again in a confirmation window before you submit your binding order, and you can correct them there using standard keyboard and mouse functions too. The contract can be concluded in German or English.

Special Rules for Selling Goods with Digital Elements

In these GTC, 'goods with digital elements' refers to products that include digital content or services (which we'll call 'digital products') or are so linked to them that the product can't work without them. Besides delivering the physical goods, we're also responsible for providing the digital content. The rules for 'Special Provisions for Selling Digital Content' apply here too.

Special Terms for Processing Goods Based on Your Specific Requirements

If our contract includes processing goods based on your specific requirements (beyond just delivering them), you need to give us all the content we need for that, like text, images, or graphics, in the right file formats, sizes, and with the correct formatting. You also need to grant us the necessary rights to use them. You are solely responsible for getting and owning the rights to this content. You confirm and take responsibility for having the right to use the content you provide. You must especially make sure that no third-party rights are infringed, particularly copyrights, trademark rights, and personal rights. You agree to protect us from any claims by third parties if our use of your content (as per the contract) infringes on their rights. You'll also cover all necessary legal defense costs, including court and attorney fees, up to the statutory amount. This doesn't apply if you're not at fault for the infringement. If a third party makes a claim, you must immediately, truthfully, and completely give us all the information we need to check the claims and defend ourselves. We reserve the right to refuse processing orders if the content you provide goes against laws, official bans, or public decency. This especially applies if the content is anti-constitutional, racist, discriminatory, offensive, harmful to minors, or glorifies violence.

Handling the Product

You need to handle the product carefully. If the product gets damaged because of you before the risk transfers, you'll cover all repair costs for any damage caused. You can only use the product outdoors in covered areas. Make sure to set it up on a flat, solid surface. Also, pay attention to the environmental conditions. You are not allowed to:

  • expose the physical products to rain, moisture, extreme cold/heat, relative humidity above 75%, or direct sunlight. For the best system stability, we recommend an ambient temperature of 15 – 30 degrees Celsius.

Cancellations and Terminations

1. For Purchase Contracts and Long-Term Rentals (over 2 weeks): Because hardware systems are custom-made, configured, and supplied just for you, you can't cancel or ordinarily terminate the contract once it's been agreed. As soon as the contract is made (order/order confirmation), the full 100% payment is due, whether you accept or use the product. This applies to both buying goods and rental contracts lasting more than 2 weeks.

2. For Short-Term Rentals (up to 2 weeks rental period): Only for rental contracts up to 2 weeks long do we offer a contractual right to cancel. Cancellations must be in writing. In this case, these cancellation fees will apply:

  • Cancellation up to 30 days before the planned delivery date: 30% of the order value.

  • Cancellation from 21 days before the planned delivery date: 50% of the order value.

  • Cancellation from 14 days before the planned delivery date: 80% of the order value.

  • Cancellation from 6 days before the planned delivery date: 100% of the order value.

Customer Responsibilities

To make sure all the services listed in the offer can be fulfilled, you have a responsibility to cooperate. We want to make it clear that we don't take any liability for these being fulfilled, but they are absolutely essential for you to use the products properly:

  • Providing a stable internet connection at the setup location. You need to ensure a continuous speed of at least 50 Mbit/s for downloads and 25 Mbit/s for uploads. This bandwidth must be exclusively for the device and not used as a shared line.

  • Sufficient and even lighting in the activity area, if you've booked a physical photo booth.

Providing a customer reference

The provider is allowed to mention the customer as a reference on their website, social media pages (especially Facebook, Twitter, Instagram, LinkedIn, TikTok), and in print advertising materials (like brochures, posters, and flyers). This can include, but isn't limited to, these points:

  • Mentioning their brand name and logo

  • Sharing stats from the event (like the number of prints, photos taken, email addresses collected, photos shared on social media, etc.).

  • Publishing a description of the campaign.

  • Sharing images, renderings, or photos of the products. The provider can't be held responsible for any consequences that come from using the things mentioned above.

Redeeming Promotional Vouchers

Coupons that the provider gives out for free during promotions, with a specific validity period, and which customers can't buy (we'll call these 'promotional coupons'), can only be redeemed on the provider's website under the specific terms. Only consumers can redeem promotional coupons. Some products might be excluded from the coupon promotion if the coupon itself says so. If the promotional coupon's value isn't enough to cover the order, you can choose one of the other payment methods the provider offers to pay the difference. The promotional coupon won't be refunded if the customer returns goods paid for entirely or partially with the coupon, as part of their legal right of withdrawal. The promotional coupon is transferable. The provider can make a valid payment to whoever holds and redeems the promotional coupon. This doesn't apply if the provider knows, or is grossly negligent in not knowing, that the holder isn't authorized, lacks legal capacity, or doesn't have the right to represent someone else.

Payment

The prices listed on the provider's website at the time of your order apply. All prices are without VAT, which you'll only see at checkout. The payment methods listed on the provider's website are available. If a customer is late with payment, the provider can charge businesses default interest at nine percentage points above the European Central Bank's base rate. If the provider claims further damages due to late payment, the customer has the chance to prove that these claimed damages didn't happen at all or were lower.

Retention of Title

The seller keeps ownership of the delivered goods until all claims from an ongoing business relationship are fully paid. If the customer is a business, they're allowed to resell the goods under reservation of title in the normal course of business. The customer assigns all resulting claims against third parties to the seller in advance, up to the invoice value (including VAT). This assignment applies whether the reserved goods have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The seller's right to collect the claims themselves isn't affected. However, the seller won't collect the claims as long as the customer meets their payment obligations to the seller, isn't in payment default, and no application for insolvency proceedings has been filed.

Delivery

You can find the delivery times on the provider's website. The provider will point out any different delivery times on the respective product page. The start of the delivery time given by the provider depends on the customer fulfilling their obligations correctly and on time, especially providing the right delivery address when ordering. If goods are delivered by a freight forwarder, delivery is "kerbside" (unless otherwise agreed), meaning to the nearest public kerb at the delivery address. If the customer is a business, the risk of accidental loss and deterioration of the sold goods passes to the customer as soon as the provider has handed the item over to the freight forwarder, carrier, or any other natural or legal person designated for shipping.

Warranty

Statutory liability for defects applies. However, for contracts for the delivery of goods, if the customer is a business:

  • the provider gets to choose how to fix the defect;

  • for new goods, the warranty period for defects is one year from when the goods are delivered;

  • for used goods, rights and claims due to defects are excluded;

  • the limitation period doesn't start again if a replacement delivery happens as part of the liability for defects. The liability limitations and shortened deadlines mentioned above don't apply to customer claims for damages and reimbursement of expenses if the provider fraudulently concealed the defect, for goods used for a building in their usual way and which caused its defectiveness, or for contracts for the delivery of goods with digital elements. Also, for businesses, the statutory limitation periods for any existing right of recourse remain unaffected. If the customer is a merchant as per § 1 HGB, they have the commercial duty to inspect and report defects according to § 377 HGB. If the customer fails to meet these notification obligations, the goods are considered approved.

Liability

The provider is liable to the customer for all claims for damages and reimbursement of expenses, whether they're from contracts, quasi-contracts, statutory rules, or even torts, as follows:

  • The provider is fully liable for any legal reason if there's intent or gross negligence, intentional or negligent harm to life, body, or health, based on a guarantee (unless something else is agreed), or due to mandatory liability, like under the Product Liability Act.

  • If the provider negligently breaks an important contract duty, their liability is limited to the typical, foreseeable damage for that kind of contract, unless they're fully liable as mentioned in the previous point. Important contract duties are those that the contract requires the provider to fulfill to achieve its goal, making the contract's proper execution possible, and which the customer can usually count on. Otherwise, the provider isn't liable. These liability rules also apply to the provider's liability for their assistants and legal representatives. The customer indemnifies the provider from any third-party claims – including legal defense costs up to their legal amount – made against the provider because of the customer's unlawful actions or breaches of contract.

Final Provisions

German law applies, but not the UN Sales Convention. If the customer is a merchant, a public legal entity, or a public special fund, the court at the provider's registered office is responsible, unless there's an exclusive jurisdiction for the dispute. This also applies if the customer doesn't live in the European Union. You can find the provider's registered office in the heading of these General Terms and Conditions. If any part of this contract is or becomes invalid or unenforceable, the rest of the contract remains unaffected.

As of: January 2026